For a definition of terms, we refer you to the definitions in the EU General Data Protection Regulation (GDPR).
The responsible party within the scope of the German data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:
Neumarkter Str. 84c
Phone: +49 089 215461490
Fax: +49 089 215461491
What data do we process?
We process personal data that we receive or collect from you in the course of your usage of our online offer, or that we receive or collect from you in the course of your contacting us (such as support requests, expressions of interest in our products, etc.).
Relevant personal data usually includes, for example, personal details (name, address and other contact details (e.g., telephone, email), as well as content data (e.g., text input when contacting us, verbal statements), usage data (e.g., web pages visited), and meta/communication data (e.g., device information, IP addresses, browser used).
Categories of data subjects
Visitors to the website and users of the online offer (hereinafter, we also refer to the data subjects collectively as “users”).
Rights of Data Subjects.
You have the following rights:
Right of withdrawal: you have the right to withdraw any consent you have given (Article 7(3) GDPR).
Right of access: you have the right to request information on whether data is being processed; as well as information on processed data. You can request further information and a copy of the data concerned (Article 15 GDPR).
Right of correction and completion: you have the right to request that we complete data concerning you, or in the case of inaccurate data, to correct it (Article 16 GDPR).
Deletion of data: you have the right to request the deletion of data concerning you, or to request a restriction of data processing (Articles 17 and 18 GDPR).
Transfer of data: you have the right to request the transfer of the data you have provided to us (Article 20 GDPR).
Right to object: you may object to future processing of data concerning you. In particular, this applies if this data is used for direct marketing purposes (Article 21 GDPR).
Right of appeal: You have the right to lodge a complaint with the supervisory authority (Article 77 GDPR).
You can find a list of supervisory authorities at the following link: https://www.bfdi.bund.de/DE/Service/Anschriften/Laender/Laender
PROCESSING OF GENERAL DATA WHEN USING OUR WEBSITE.
Generally, you can use our website without providing any personal data. Each time you use the website, certain information is automatically transmitted by your internet browser. We, or rather our hosting provider Domainfactory, collect meta data when our website is accessed or when Domainfactory’s server is accessed. This includes data about the website accessed, files, date, time, browser used, user’s operating system, referring URL, and IP address.
They are processed for the following purposes:
Establishing a connection to our website
Use of our website
System security and optimization of the website
We do not use this data to draw conclusions about your person.
This is done on the basis of our legitimate interest (Article 6(1)(f) GDPR) in the secure operation of the online service.
We use a hosting service provider that provides the infrastructure for us to offer our online service. This includes storage space, database, email dispatch, maintenance, computing capacity and other services that are technically necessary for the operation of the offer. The information required for operation is processed by the hosting service provider.
The data is deleted as soon as it is no longer required for the purpose of collection. Since the meta data is necessary for the operation of the online offer, objection is excluded.
This is done on the basis of our legitimate interest (Article 6(1)(f) GDPR) in the user-friendly operation of our website.
You can delete cookies using the corresponding function of your browser.
If you contact us (via contact form, email, or via the telephone or fax number provided), your details will be stored for the purpose of processing the contact request. This serves in particular to respond to the contact request, and to maintain contractual or pre-contractual relations. These requests may be stored in our CRM system. In addition, we store feedback on our products to ensure their maintenance and improvement; especially in the area of product safety. Storage takes place according to necessity (through product development and product maintenance requirements) as well as legal retention periods.
In particular, it is necessary to provide a valid email address (when contacting us via email or the contact form) so that we can respond to your request. Further information regarding your request is also necessary.
The processing of the data entered in the contact form is based on the legitimate interest (Article 6(1)(f) GDPR) to communicate with you.
If you contact us to request a quote, the processing of the data entered in the contact form is carried out for the implementation of pre-contractual measures, pursuant to Article 6(1)(b) GDPR.
The provision of your data is voluntary.
We delete your data as soon as the storage no longer serves any legitimate purpose. In relation to product development and product safety, we may be obliged to store the contents of support requests and complaints for a period beyond the product lifetime. If a contractual relationship arises, we are subject to the statutory retention periods under the German Commercial Code (HGB) and delete your data after these periods have expired.
Reach measurement and operation of the website
We store anonymized user data (website accesses, geolocation based on IP addresses, date, and time of access, browser type, version, and operating system) for the purpose of measuring reach and improving our website. The full IP address is not stored, so that a personal assignment is not possible.
The processing of the data is based on the legitimate interest (Article 6(1)(f) GDPR) to improve our website and to determine our reach.
Technical and organizational measures for data security
For data security during transmission, we use a state-of-the-art encryption procedure: SSL via HTTPS.
If you have any questions about data protection, please contact us via email: